I made a deposit, but it isn't in my account
If funds have left your bank but aren't in your gaming account, check the following:
Pre-authorization: If a transaction fails or is declined, banks often place a "hold" on the funds. This looks like a charge, but the money has not actually been taken. These funds will automatically return to your balance within 1–5 business days, depending on your bank's policy.
Processing Time: If your deposit transaction is pending, it may take longer than usual, based on the following time frame:
Bank transfer: 6 hours (12 hours on weekends and holidays from the start of the next business day)
Credit card: 6 hours
Proof of Payment: Our team is happy to investigate where the funds are being held up, to make this process as smooth as possible, please provide us with a proof of payment (original PDF bank statement). You can upload this via the chat widget.
Why was my deposit declined?
Common reasons for declined transactions include:
Insufficient funds: Check your bank balance.
Note: If depositing in a different currency, ensure you have a slight buffer to cover exchange rate fluctuations.
Incorrect details: Double-check the card number, expiry date, and CVV.
Bank Restrictions: Your bank may not support online gaming transactions.
3D Secure: You may have missed the security window or entered the wrong One-Time Password (OTP).
Tip: Ensure your browser is not blocking pop-ups.
Common Error Messages
3D Secure Issues: Ensure your card is registered for Visa Secure or Mastercard ID Check. If the authentication window closes or fails, the deposit will not process.
Digital Wallet Balance: If using wallets like Payz or MuchBetter, ensure you have at least $10 (or currency equivalent) in the wallet balance, as exchange rates can affect the total.
Connection: A temporary internet drop can cause an error. Refresh and try again.
Can I cancel a deposit?
No. Once you click confirm, the transaction is sent instantly to the payment provider. It cannot be stopped, cancelled, or reversed.