How deposits and withdrawals work
Transactions are always tied to your Active Wallet.
If you want to deposit or withdraw USD, you must select the USD wallet from the Cash Balance dropdown before starting the transaction.
There is no internal transfer function. You cannot move funds directly from your USD wallet to your local currency wallet inside the system.
Checking supported payment methods
Payment methods (like specific e-wallets or cards) may only work with certain currencies. To check if your preferred method is supported:
Go to the Deposit page.
Select the currency you wish to use from the dropdown.
The list of payment icons below will automatically update.
Note: If a payment method disappears when you switch currencies, it means that provider does not support the selected currency.
Can I switch funds from one currency to another?
To move money from USD to your local currency (or vice versa), you must complete a "manual" transfer:
Withdraw the funds from Wallet A to your payment method (e.g., bank or card).
Switch your active wallet on the site to Wallet B.
Deposit the funds back into the account using Wallet B.
Fees and Limits
Fees: We do not charge a specific fee for changing your deposit currency.
Withdrawal Limits: Minimum and maximum withdrawal limits are calculated based on your total account activity. They do not apply to each currency individually.
How do Limits work with multiple wallets?
Your limits (such as Deposit Limits or Withdrawal Limits) apply to your entire account value, regardless of which wallet you use. We calculate the combined value of your activity against a single limit.
Example: If you have a Deposit Limit of 100 USD:
Single Currency: You will hit the limit if you deposit 100 USD or if you deposit equivalent amount in another currency.
Mixed Currency: If you deposit 50 USD (half your limit) and then try to deposit the equivalent amount in another currency (the other half), you will hit the limit.
Both currencies adjust the limit simultaneously, ensuring you never exceed your total set amount.